REFUND & CANCELLATION POLICY

Effective September 11, 2026 · MBS Alignment LLC

A clear commitment, before you begin.

This policy applies to the eight-week MBS Alignment 1:1 Coaching program provided by MBS Alignment LLC. It is supplied with your enrollment terms before payment. Applying does not commit you to purchasing.

Your dates and full-refund window

Your written enrollment confirmation states the agreed start date, end date, and exact refund deadline. The start date is Day 1. A full refund is available before that date and through 11:59 p.m. Pacific Time on Day 14, even if you have attended calls, used support, or accessed materials. For example, an October 1 start has an October 14 deadline. The start date is not automatically the day you apply, attend a fit conversation, or pay. We do not deduct session charges, administration fees, or our payment-processing fees from this refund. This is a cancellation promise, not a guarantee of any coaching result.

How to cancel

Email mbsalignment.consult@gmail.com with your name, enrollment email, and a clear request to cancel. An order reference is helpful but not required. No Zoom call, explanation, or meeting is required. Your request is timely when received within the applicable window; you do not need to wait for our reply. Do not send card details. Any other cancellation method allowed by applicable law remains available.

Refund timing

We acknowledge requests within one business day, Monday–Friday, and issue eligible refunds within 14 calendar days of receiving your cancellation, or sooner where required by law. Refunds normally use the original payment method without an added refund fee. Your bank or payment provider may take additional time to display the credit.

After Day 14

After the stated deadline, we do not offer discretionary refunds for changing your mind, stopping attendance, not completing exercises, or choosing not to use support. You purchase the complete eight-week coaching experience, rather than eight separately refundable appointments. If you choose not to participate, the agreed services remain available through the original end date, subject to scheduling and conduct terms. Voluntarily missed appointments do not automatically extend the program. This does not limit mandatory consumer rights or remedies for our failure to provide promised services.

Rescheduling and attendance

Give at least 24 hours’ notice by email or your established coaching WhatsApp channel to reschedule. We will find a reasonable available replacement within your program or agree an extension or appropriate remedy if we cannot. Calls start and end at the agreed times. Jonathan waits up to 15 minutes. An unexcused no-show without contact by then, or cancellation with less than 24 hours’ notice, may count as the scheduled appointment. A late arrival does not normally extend the end time. Contact us promptly about emergencies or technical problems so we can review the circumstances. These rules do not override the full-refund window.

If we cannot deliver

If we cannot start as agreed, you may accept revised dates or cancel for a full refund. A delay on our side moves the program-start refund window accordingly and does not shorten it. If Jonathan misses a call or our technical failure prevents delivery, we replace it without using one of your eight appointments and extend the program if needed. If we cancel or cannot provide a material part of the program, we offer an appropriate replacement for your agreement or an appropriate refund for undelivered services, plus any remedy required by law. Optional software cannot substitute for promised coaching without your agreement.

Access after cancellation or completion

When an eligible cancellation takes effect, coaching, messaging support, and any access exclusive to the canceled paid program end. Independently available free course materials remain accessible through your chosen free channel under that channel’s terms. Completing eight weeks does not itself remove your free-course access. No future paid course, app, or VIP subscription is promised by this package. You may request your own existing session recordings before their scheduled deletion, subject to lawful restrictions.

Payment arrangements and your rights

No installment or financing plan is currently advertised. If one is offered later, its complete terms must be disclosed and accepted before payment. Any eligible cancellation will be handled under those terms, this policy, and applicable law. Our voluntary refund promise is additional to mandatory rights. Some places measure statutory withdrawal periods from contract formation, rather than the program start. Attending a call or accessing material does not automatically waive such rights. Nothing here excludes a right that cannot legally be excluded.

Contact

MBS Alignment LLC · California, United States
mbsalignment.consult@gmail.com

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